Delivery & Returns Policy

Local Delivery
For a minimum net purchase of S$150 on METRO.COM.SG, customers are entitled to complimentary local delivery within Singapore (mainland only).
For purchases below S$150, a shipping fee of S$5 applies*

You will receive your order 3-5 working days (Monday – Friday) after your order has been placed.

Click & Collect
The earliest collection date available will be 5 working days (Monday – Friday) after your order has been placed. Please present your order confirmation email for verification purposes.Kindly collect your order within 60 days after your order is ready for collection. Metro reserved the rights to cancel and refund such unclaimed orders. 

Metro Paragon
290 Orchard Road#02-28 Paragon
Singapore 23885910am - 9pm | Mon – Sun

Metro Causeway Point
1 Woodlands Square#01-18/19 Causeway Point
Singapore 73809910am - 9:30pm | Mon – Sun

Exchanges & Returns
You may request an exchange/refund within 30 days of the date of purchase subject to Metro’s store returns policy. The merchandise, including any gifts with purchase, will need to be returned in its original condition and packaging with its receipt at any Metro Customer Service Counters.

For exchanges, customers may choose to exchange their purchase with any merchandise with the same value available in the Metro store at the point of exchange.

For refunds, a Metro Credit Voucher (valid for 6 months upon issuance) will be issued.

Non-Exchangeable/ Non-Refundable Products
Products under the following categories are non-exchangeable and non-refundable due to hygiene concerns:-

Honey, Supplements, Food, Costume Jewelry, Lingerie, Undergarments, Towels, Bedding, Face Masks

All sales are final. The list of non-exchangeable and non-refundable is not limited to the above and is subjected to change. For inquiries regarding non-exchangeable and non-refundable items, do contact us at metroonline@metro.com.sg.