Membership Terms & Conditions / Data Privacy Policy

1. The Metro Card is a privilege card issued by Metro (Private) Limited (“Metro”) and shall remain the property of Metro at all times. The Metro Card may only be used at Metro stores in Singapore.

2. Application for issuance of the Metro Card shall be by way of submission of an application form containing all the required particulars of the person applying for the Metro Card (“Member”) and signed by the Member together with $300 nett worth of original Metro receipts for purchase of merchandise transactions at Metro stores accumulated within 3 consecutive months. Purchase of any stored value cards or vouchers issued by Metro (including the Shoppers Cheque and the Credit Cheque) will not count towards accumulated spending for the purpose of applying for the Metro Card.

3. Applicants for the Metro Card must be at least 18 years old.

4. The Member may enjoy a discount of 10% on blue-tag items designated by Metro, birthday promotions, invitations to exclusive closed-door events and other privileges as may be determined by Metro from time to time. All discount privileges are subject to stock availability. Metro may at its absolute discretion and without notice or giving any reason to any Member amend, vary, modify, restrict, suspend, or withdraw all or any of the privileges or introduce any new privileges.

5. The physical Metro Card or virtual Metro Card (available in Metro Mobile App only) must be presented at the time of purchase to entitle the Member to the privileges. All privileges shall cease upon termination of the Metro Card.

6. The Metro Card shall remain valid until terminated by Metro or the Member. Either Metro or the Member may terminate the Metro Card by giving 2 weeks prior written notice without assigning any reason.

7. The Metro Card is not transferable.

8. Immediately after using the Metro Card at any Metro store, the Member shall check to ensure that the correct Metro card has been returned to the Member. Metro will not be responsible for verifying the identity of the user of the Metro Card and will not be liable for any loss, damage, theft or unauthorised use of the Metro Card.

9. If the Metro Card is damaged, lost or stolen, a replacement Metro Card may be purchased at $10 on such terms and conditions as may be determined by Metro. Any damaged Metro Card must be returned to Metro before a replacement Metro Card may be issued. Any lost or stolen Metro Card recovered by the Member shall not be used and shall be returned to Metro.

10. The Metro Card shall not entitle the Member to any discount privileges if used in conjunction with any offer/ sale/ discount, discount/ membership card, privilege/ loyalty programme, promotional voucher or similar scheme.

11. Metro’s decisions on all matters relating to or in connection with the use of the Metro Card, including but not limited to the privileges, shall be final and binding on the Member and no correspondence shall be entertained.

12. The Member authorises Metro to collect, use and/ or disclose the Member’s personal data in accordance with Metro’s Privacy Policy at www.metro.com.sg. The Member shall promptly notify Metro of any change in the Member’s particulars.

13. Metro shall not be liable in any way: for any malfunction, defect or error in any terminal or other data processing equipment, software or system used to process Metro Card transactions whether belonging to or operated by Metro or other persons; for any delay or failure in processing Metro Card transactions because of any electronic, mechanical system, data processing or telecommunication defect or failure, act of God, civil disturbance or any event outside Metro’s control or the control of any Metro’s servants, agents or contractors; for any damage to or loss of or inability to retrieve any data or information that may be stored in the Metro Card or any microchip or circuit or device in the Metro Card or corruption of any such data or information, howsoever caused; and/ or for any fraud and/ or forgery in relation to the Metro Card perpetrated on Metro or any of Metro’s servants, agents or contractors.

14. The Member shall fully indemnify and keep indemnified Metro against all claims, demands, action, proceedings, losses, damages, costs and expenses of any nature (including legal costs on an indemnity basis) suffered, incurred or sustained by Metro directly or indirectly by reason of or in connection with these terms and conditions, including without limitation: any use or misuse of the Metro Card; and any breach of these terms and conditions on the part of the Member.

15. The Member shall fully indemnify and keep indemnified Metro against all claims, demands, action, proceedings, losses, damages, costs and expenses of any nature (including legal costs on an indemnity basis) suffered, incurred or sustained by Metro directly or indirectly by reason of or in connection with these terms and conditions, including without limitation: These terms and conditions constitute the entire agreement between Metro and the Member and no further or other terms and/ or conditions shall be deemed to be implied or to arise by way of any other collateral or other agreement by reason of any representation made or given by Metro.

16. Metro reserves the right to change the terms and conditions governing the use of the Metro Card from time to time at its sole discretion. Metro may provide notification of such changes at Metro’s website www.metro.com.sg or at Metro stores or by other means of communication as Metro may deem fit and shall be effective as of the date specified by Metro in such notification.

17. If any one or more of these terms and conditions or any part thereof is declared to be illegal, invalid or unenforceable under any applicable law, it will not affect the legality, validity or enforceability of the remainder of these terms and conditions.

18. These terms and conditions are governed by Singapore Law and the Card Member submits irrevocably to the exclusive jurisdiction of the Singapore Courts.